Privacy Policy
Who We Are
When we refer to “we,” “us,” or “our,” we mean Lodestar Finance and our business partners. As part of our services, we operate under the aggregation of Custom Equity Group Pty Ltd (ABN 66 097 245 433, Australian Credit Licence Number 383666), one of Australia’s leading non-bank owned national mortgage aggregation groups.
Our Commitment to Your Privacy
At Lodestar Finance, protecting your personal information is a top priority. We understand the trust you place in us when you share your details, and we want you to feel confident and secure when dealing with us. Our policies are designed to comply with the Australian Privacy Principles under the Privacy Act, ensuring your information is handled with transparency, care, and integrity.
What Personal Information We Collect
“Personal information” refers to details that can identify you, such as:
Your name, date of birth, and contact details
Employment, income, and expense details
Residential information and dependants
Account or financial details
Health information (only with your consent, if relevant to insurance applications)
We may also collect credit information—such as repayment history, outstanding loans, and defaults—used to assess your eligibility for finance.
Why We Collect Your Information
We collect personal information to:
Assess and process your finance applications
Manage your loans and accounts
Offer related products or services you may be interested in
Maintain ongoing communication and support
Meet our legal and regulatory obligations
We may also use your information for direct marketing unless you opt out at any time.
How We Collect Your Information
Where possible, we collect information directly from you. However, we may also receive information through finance brokers, accountants, lawyers, or other third parties acting on your behalf.
Sharing Your Information
We may share your personal information with:
Lenders, prospective funders, or intermediaries
Service providers (e.g., IT, printing, call centres, cloud storage)
Associated businesses offering related products
Your representatives (brokers, accountants, lawyers)
Government agencies and regulators where required by law
Overseas entities providing support functions
Before disclosing information, we take steps to ensure these organisations are committed to protecting your privacy.
Your Rights
You have the right to:
Access the personal information we hold about you
Request corrections if the information is inaccurate or incomplete
Opt out of direct marketing at any time
Make a complaint if you believe your privacy has been breached
To request access, updates, or to opt out, please contact us.
Protecting Your Information
We take reasonable steps to safeguard your data, whether in paper or electronic form, against misuse, loss, unauthorised access, or disclosure.
Complaints
If you are dissatisfied with how we handle your personal information, you can contact us directly. If we cannot resolve the issue, you may escalate it to the Australian Financial Complaints Authority (AFCA):
Website: www.lodestarfinance.com.au
Email: info@lodestarfinance.com.au
Phone: +61 416 914 466
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law, technology, or our practices. The most recent version will always be available on our website.